Do All New Roofs Come with A Warranty? - American Custom Contractors

All new roofs installed by contractors that operate legally come with multiple warranties – here are some important things that you should know about the types of roofing warranties that you will get:

Standard manufacturer’s warranties – these warranties cover the products purchased for the roof, with protection available in the case of manufacturing defects. This type of warranty covers only for the faulty materials, so any other costs related to the handling of the defective material will need to be covered by the buyer;
Workmanship warranties – the roofing contractor who performs the installation of the new roof will need to provide a labor warranty to protect the client against roof failures that occur because of incorrect installation or other faults related to workmanship;
Comprehensive coverage – this type of warranty is optional and comes for additional costs, but the coverage is much wider and much longer than in the case of the previous two types of warranties. Comprehensive warranties usually cover for damage sustained by a wider range of roof components as well as lifetime coverage, for workmanship errors, lasting for as long as the roof is in the possession of the person on whose name the warranty has been issued.

Written By

William Giakoumatos

President since 1998

William Giakoumatos is President of American Custom Contractors and has more than 30 years of experience in the exterior remodeling industry. His expertise spans roofing, siding, windows, specialty roofing systems, and whole-home exterior renovations, with a focus on quality craftsmanship and delivering an exceptional homeowner experience.

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Technical Review by

Kate Nelson

COO, 22 Years of Experience

Kate Nelson is the Chief Operating Officer at American Custom Contractors, where she has been part of the team since 2004. With more than 20 years of experience in the exterior remodeling industry, she oversees company operations and works closely with sales, estimating, production, and customer service teams to ensure content reflects ACC’s real-world processes and industry experience.

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Karen M

We are very happy with the installation of our new architectural roof, skylights and gutter guards. Our sales associate was Brad Colliflower who did a outstanding job helping us through the details of the purchase. The professional staff, from the project managers, administrative support, roofers, leads, carpenters and all on the team were excellent and gave us what we wanted and ordered. Any issues were addressed immediately and all callbacks were timely and complete. We highly recommend American Custom contractors and will use them again if the need arises.

Randell D

Project Manager & Team on time and on "A" Game! Great work. In addition, they have a process improvement guy that really look at how to improve.

Erika C

Very pleased with the service of this company, All the team members are great, very informative during the process, Mike and Belter were key on the process, high quality labor,, the installer team are awesome, arriving on time, they were fast but at the same time very professional, everything clean at the en of the day. we love how our new roof looks, thank you!

Rus R

American custom contractors replaced my roof in 2018 and I was really pleased with the work. I recommended them to my best friend and cousin and they replaced their roofs as well and they were very pleased. After the hail storm last summer that hit the Poolesville/Boyds area really bad, I immediately hit up my sales rep from 2018, Mike, who was very responsive as he always has been. Mike came by, assessed the damage, and dealt with the insurance reps. After approval for my roof replacement, complete gutter replacement, fascia board replacement, and the cedar shake on an exterior building, Mike came back by with I believe his operations manager, Frank. Together we walked around the house to assess what all we wanted done, picked colors for singles on the house, cedar shake, and gutters for both structures. They were both very informative and understanding. I recommended that they speak to my neighbor and they replaced his shingles and gutters as well prior to mine getting done due to cedar shake taking a while in certain colors, and he was extremely happy with the job. When it was time for my job to start I met with the project manager, Belter, who walked thru everything with me one last time before starting to make sure my expectations were being met. Belter was additionally here the majority of the 4 days making sure each day to come get me prior to leaving to look things over and explain next steps. I believe the job was broken up into 3 1/2 to four days. The crew was great. They protected everything as best they could and when mistakes or accidents occurred, they immediately brought it to my attention and fixed it. In one instance, Belter went out of his way to head to home depot to replace a banister cap that had been broken from the huge gusts of wind knocking down their gear. All in all, I'm extremely happy with the job and the house looks great. They completed projects that I had been dreading and putting off for years. They were quick to fix any small things I pointed out regarding the new boards under the gutters or fascia board installed. They were very detail oriented, respectful, understanding, and most importantly, trustworthy. I would recommend them to family and friends, and I would call them again if I needed additional work done.

Elizabeth B

My experience with American Custom Contractors has been completely positive! All interactions I had with the ACC team (Yanni, Alex, Victor, and the crew) were helpful and considerate. I would never have known we even had hail damage from a recent storm if Yanni hadn't introduced himself while I was out walking. My husband and I were very hesitant to commit to filing a claim for a new room, but Yanni walked us through the whole process of the insurance claim and even went up on the roof with the insurance inspector to point out what he saw. Once we were confirmed for not only a new roof, but new gutters and screens as well, we met Alex, our project manager. He made sure that we were ready for the crew to arrive. The crew was fabulous. We couldn't believe how fast they worked and how meticulous they were in cleaning up after they were done! After the job was done, both Alex and Victor stopped by to make sure that we were happy with the job (which we completely are!). I absolutely recommend American Custom Contractors for any roofing or gutter needs!

James F

Working with Yanni and Alex ACC to repair our roof after a hailstorm was a breeze and fast, between getting the inspection , scheduling and installation. We had the new roof within a month of the storm. The team is friendly and easy to work with. Highly recommend!

Cynthia M

I also want to tell everyone how Belter is. He has been my on-site contact while putting up my siding and taking care of odds and ends. He has been completely available to me at any time I had a question. It has constantly kept me up-to-date on the progress of my project. He is truly the one that pulled it all together and made it work. I wish there was a 10 star option.