Late last summer, we noticed a lot of signs for American Custom Contractors (ACC) going up in our neighborhood. When we asked about it, we found out that nearly every house in our neighborhood experienced extensive roof damage due to a hail storm that occurred while we were on vacation. We couldn’t tell that from looking at our roof, so we contacted our insurance company regarding their assessment of storm damage and the contractors doing roof replacements. They acknowledged that the storm had caused significant damage in our area and that they had a good relationship with resolving claim issues with American Custom Contractors. Based on the positive feedback from our neighbors and our insurance company, we met with Demetri, the CEO of ACC. He personally assessed the damage at our house and outlined the claim process and met with the insurance adjuster whose assessment matched exceptionally close with his own: we needed to have our roof, siding and gutters replaced – nearly all covered by our insurance. Demetri took considerable time to explain what would be done and offered us some excellent advice about the selection of roofing and siding materials. We asked for several additional things be done at our expense (e.g., removing leaky skylights) and these were nicely folded into his very detailed statement of work. It all came off without a hitch …. Well with the exception of a few bad weather delays. The roof replacement was a large job, but efficiently well done within two consecutive days. Cleanup was very thorough – not an easy task in itself. We are indebted to Gabriel who led the roofing crew. Next followed siding replacement scheduled for 5 days, but an early winter weather pattern forced this into a two-week span – even so, the crew had to work a few days in below-freezing weather. Their craftsmanship was so excellent that we put in additional work orders (reasonably priced!) to replace the ceiling for our wrap-around front porch as well as some additional trim work. We got to know this crew fairly well and would certainly recommend this team led by Michael Ko to anyone. The gutter replacement followed the siding work and this crew was also excellent and readily accepted a last minute change order for larger 6″ gutters. What really made all of this work so well for us was the onsite field management by Steve who also facilitated the last minute change orders, and the timely communications with Suzanne who also ordered materials, scheduled the crews, and followed up with us on nearly every aspect of the project. We were really impressed with how well she juggled all of this and kept us up-to-date. In summary…this was a great team effort and we could not have been more pleased. We also learned a lot from the craftsmen and as a result came to not only appreciate their craft but respect their work ethic as well. Great job by and thanks to everyone at American Customer Contractors.