I cannot say enough positive things about this company. My wife and I moved into an older home with a cedar shake roof that was falling apart. We solicited quotations from five different companies… The crew from American Custom Contractors did a fantastic job while on the site, protecting my trees, plants, and lawn. They worked flawlessly together, completing a very large, complex job in just 5 days. They were not the cheapest, but with the lifetime warranty on the roof(material and labor), along with the quality workmanship, this was the best decision I ever made.
- John Carroll , Davidsonville, MD
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The purpose of this letter is to say “Thank You” to you and your colleagues at American Custom Contractors for the manner in which our recent re-roofing project was conducted. As you know, we believe our home and neighborhood are special, and this project was important to both.
- The proposal phase was thorough and professional.
- The project was completed in a timely way.
- Our landscaping was protected.
- Clean-up was done.
- Production supervision and crew were committed to quality and schedule.
- Communication throughout the project was very good.
- The finished product looks terrific and we, as well as our neighbors, like it.
Of the bids we received yours was the highest cost but we believed it offered the most value. We were right. Our thanks to you, Matt and crew for a job well done.
-The Beamer’s , Potomac, MD
After a poor experience with a previous contractor American Custom Contractors was very sensitive to our situation and did everything to walk us through the estimation proces. They provided multiple options, estimates and adjustments to our needs as the project was ongoing. The entire staff was attentive and considerate.
- Don Wamsley , Montgomery County, MD
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Thank you for the excellent job of replacing the cedar shakes roofing on our home. The quality of workmanship is professional. Your attention to detail in cutting around the dormers and the various angles of the roof design are outstanding. The heavy shakes are quite distinctive and add a touch of class to the house….The house looks better than ever. Thank you for all your suggestions and good work.
-Sam Cascio , McLean, VA
We appreciate the details and clarity of VP Demetri’s proposal, and the patience for our decision. The friendliness of all persons involved in the project and the neatness of the work. We value the above more than the reasonable price. Thanks a lot!
-The Tran Family , Gaithersburg, MD
[The gentleman] spent an hour and a half educating me on what would be required for the job. He even put on plastic slippers before walking into my home….It was an excellent experience and they really followed through. I’m really impressed and they were outstanding!
- Gerald Rankine-Galloway , Washington DC
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Wanted to tell you that all of you did a wonderful job! The house looks great and our neighbors are loving it, so don’t be surprised if you get some calls. Thank you also for resolving the issue with the soffit so quickly and efficiently. I don’t think I have ever dealt with any contractor that handled a problem so quickly and painlessly!
-The May’s, Gaithersburg, MD
“I would like to thank you and the rest of the company for the wonderful job they did on our roof. The initial crew worked hard in spite of the bad weather and left the premises in good shape every day. The follow-up work to fix the last few issues was also handled very well from the supervisor who came out to those who did the actual final repairs which exceeded what I expected. Your office staff kept us up to date and were very courteous and professional every time we spoke with them; they are fine representatives for the company. Thanks again for making the entire process a pleasant experience and for the excellent service. I would gladly recommend American Custom Contractors to others”
-Bob French, Silver Spring, MD
We’d like to express our appreciation for the beautiful job you and your crew did on our roof this week. The new cedar shakes look great and the process was as painless as possible for us. The crew completed the roof with great care and efficiency, and when they were finished, left the yard and driveway as they had found them.
Our experience with American Custom Contractors has been a pleasant one at every stage and with every member of the staff. ACC’s estimate was actually lower than the other estimate we got, though your proposal was far more thorough and detailed. Our contacts with you and William and Tina were always friendly and helpful, and the workmen were diligent in their task and respectful to us and our property.
We had been putting off taking care of this big-ticket home repair for a few years, but the financing opportunity you offered helped make payment a bit easier than we had anticipated. Thanks again!
- Mary Hartig & Jackson Bryer, Kensington, MD
The work was completed by experienced, professional workers within two days of start of project….They were courteous, professional and knowledgeable in every way.
- Richard Hollenhorst , Montgomery County, MD
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“I want to commend American Custom Contractors for a job well done. I had a complete roof and new gutters installed. The quality and workmanship were second to none. The job was finished on time, as promised. Your employees are experienced and work very clean. American Custom Contractors is a one stop company; I had trim and paint work done as well. I have since referred American Custom Contractors to five or more of my neighbors.”
-Alex Mates, Potomac, MD
“Whenever we come in or go out of our house, we can see our house is in good shape and the roof looks beautiful. This would remind us what an excellent job your company had done for us when we decided to replace our roofing, gutter and downspout, etc. I am glad I made the right decision when we chose you as our contractor.
I believe replacing the roof of a house is a big deal for many families. In dealing with your company during the whole roof-replacement process and other work, we had no worries at all because of your professionalism, experience, supervised work, and friendly way of doing things.
Here I would like to express our appreciation of your job and I certainly will recommend American Custom Contractors to my friends in the future.”
-Shirley Luo, Bethesda, MD
“Thank you so much for the outstanding job you and your crew did in completing my project on my home. I am very impressed with your ability to deliver such precision in executing the job. American Custom Contractors’ crew did an excellent job throughout the process, they left my property in great shape. I am very pleased with my new roof and paint on the rake boards. The Project Consultant was very helpful and thank you to the Project Manager that communicated throughout the whole job.”
-Kevin Clipper, Germantown, MD
They did a very professional job. Suggested several things they thought should be done but did not push extra cost items on me. Did a good job and finished on time. Cleaned up well.
- Jay Schneider, Montgomery County, MD
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“I wanted to take this opportunity to thank you and all the professionals at American Custom Contractors for helping us with our home improvement projects this summer!
Our new roof looks terrific. From the very first meeting with Demetri, who explained the process and all of our choices and options, to Justin’s constant monitoring of the project from beginning to end, the whole experience was a painless one. The workers that were here performing the job were efficient and did an excellent job of cleaning up all the old debris and nails at the end of each day.
The house painting turned out beautiful. You replaced all of our rotten wood, helped with the color selection and monitored the progress on a daily basis. The staff were unobtrusive and focused on the many tasks they had before them, and even took the time to entertain my curious 3 year old son who thought all their ‘stuff’ was really neat!
We were thrilled with the ease in which everything was completed, and appreciate the professionalism and courtesy we experienced with everyone we came in contact with.”
-Wendy Kuhn, Potomac, MD
“We received several estimates to replace our roof. We chose American Custom Contractors because they provided the most professional contract at a competitive price. I liked the way they provided a thorough description of the work and a break down of the price. They spent time to talk to us about their product and the service we could expect. They also made it easy for us to get the required approval from our homeowner’s association by having on hand that additional paperwork. We’ve already recommended American Custom Contractors to an inquiring neighbor because not only did American Custom Contractors give us the information we needed before signing the contract, but the work they did on our home was exactly as we expected.
At the same time, American Custom Contractors also completed remodeled a bathroom in our home. They definitely paid attention to the details and structural challenges and the results were even more beautiful than we imagined.
Our home improvement experience with American Custom Contractors was a positive experience that we would confidently recommend.”
-Susan Reamer, Montgomery Village, MD
“This letter is in reference to the beautiful siding job you did on my house. I have received numerous comments and compliments from friends, family and neighbors on how great my house looks with the new siding and new shutters. In fact I liked it so much that I just recently had you return to side my shed to match my house.
Your workers are all very nice and polite and did a great job. I am very satisfied and have recommended you to others.”
-Janet Spessert, Ijamsville, MD
“I am writing to let you know about the outstanding job that your entire team did in replacing my cedar shake roof. From received a bid on the work to having the roof installed, your team was professional, responsive and got the job completed when they said they would.”
-Ryan Hill, Potomac, MD
“We would like to thank you for doing such an excellent job on our new roof. Your Project Consultant, Demetri, was very professional, knowledgeable, and thorough in explaining our estimate. He was also very helpful with assisting us in obtaining financing for this project.
Your company provided prompt service delivering the roofing materials. Once your workers began putting on our new roof, they worked quickly and proficiently. Our roof was completed in one day, at no inconvenience to my family. The workers also did an outstanding job cleaning up our yard once the roof was complete.
You have a very family-oriented company that is especially interested in customer satisfaction. My family and I are very please with our new roof and we are equally please to have had such a satisfying experience with your company. We will gladly refer your company to future customers.”
-The Parrott’s, Gaithersburg, MD
“A quick note to thank you and everyone working for American Custom Contractors for a job well done. You were quick in response, informative in explanation and most importantly precise and neat in replacing my roof. Kudos for a complete and thorough job!”
-Dr. Nathan Bobrow, Potomac, MD
“I chose American Custom Contractors because of their professionalism and the thorough way they approached the project. They completed the work in the same manner and I have a great cedar shake roof for a reasonable price. I would highly recommend them for your project.”
-Jay Schneider, Bethesda, MD
“Having a roof over our heads is a huge relief! American Custom Contractors has been very accommodating and has given us some much needed advice and guidance. We really appreciate it.”
-Julia Atchley, Washington DC
“Recently, the roof on our house was replaced by your company. The new roof looks great and beautiful. We already shared our experience with other homeowners in our neighborhood. We would like to say thank you for the job well done!”
-Hong Vu, Gaithersburg, MD
“I love the roof! The crew was great. One day to install and a complete clean-up. Thank you. I did not realize how much of a difference the roof would make to my sense of security in my home (no worries about shingles coming off in the storm, leaks, etc). Even during severe windows we’ve had recently, all shingles remained securely on the roof!”
-Karen Schwab, Gaithersburg, MD
“I called several roofing companies and several said they could not get to my Gaithersburg, MD location for at least 2 – 3 weeks. American Custom told me they could come out within one week and showed up on time with proper credentials. The company also followed up within the week to check to make sure all was fine. I would highly recommend them based on their quick response time, professional manner and desire to do the job right the first time.
- Jay Schneider, Montgomery County, MD
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