About Us > Our Company > Our Process

Accountable from Conception through Completion

What sets us apart from others is the process we've put in place to ensure your complete satisfaction and peace of mind.  Starting with our extensive needs assesment and debriefing, our Project Consultants are sure to cover a variety of options and all details with homeowners to be sure that every aspect of the project is understood. 

Once a homeowner has chosen us as their trusted contractor our staff follows steps to ensure a seamless project from start to finish.  We will be in constant communication regarding start dates, material deliveries, and other project details.  When our work has been completed and a final inspection has been performed we will issue a job packet for your records, complete with your material warranty!

"My wife and I solicited quotations from five different companies...they all had different ideas for the type of shingle, underlayment, etc.  Not knowing much about roofs in general, I knew my decision was not going to be easy, even after spending a lot of time on the internet researching materials.  American Custom Contractors spent a considerable amount of time with me answering questions...they spent a countless amount of hours answering my questions...this was the best decision I ever made"

- The Carroll Family, Davidsonville, MD